Refund policy

Secrets does not accept returns or exchanges. All sales are final.  

In the case an item is not as described - To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase from our site.  

Exceptions for return are given in the following cases;

Item is received as not described.

Item is deemed not authentic.

In all cases, Secrets will work to fix a issue causing return with the customer - including the offer of store credit or partial refund.

Required within 7 days of purchase to start a return.

You can contact us at admin@shopatsecrets.com. DM can be sent to Instagram @shopatsecrets for a faster response time. Please allow up to 48 hours for a response in busy times.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shopatsecrets@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Returns are not accepted 7 days after delivery date. 

Exceptions / non-returnable items
In specific cases - types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.